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How rsvip5 Handles Your Personal Information

This page covers what data we collect when you use your account, how we store it, and what choices you have.

Account data handled with careDANA, OVO, GoPay wallet details protectedYour right to access and correct dataClear contact path for data requests
rsvip5 How rsvip5 Handles Your Personal Information
DATA REQUEST CONTACTS

How to Reach Us About Your Privacy

If you want to review, correct or delete your personal data, our support team handles these requests directly. You can reach us through live chat inside your account, or send a formal request via email. We aim to acknowledge data requests within a reasonable window and resolve them in line with applicable regulations. Keep your account details handy so we can verify your identity before making any changes.

Live Chat Support Access live chat after logging into your account. Our support team can handle data access and correction requests, and confirm what information we hold for your account.
Email Data Request Send a written data request to our support email. Include your registered account details so we can verify your identity and process the request accurately.
Account Settings Path Some data updates — like your contact number or linked e-wallet between DANA, OVO and GoPay — can be changed directly in your account settings without contacting support.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply security measures at every point where your data moves — from the moment you log in to when a withdrawal is verified. Cookies, session tokens and wallet verification steps all follow the same principle: collect only what is needed, store it securely, and give you visibility into what we hold. Here is how each area works in practice.

Cookies and Session Data We use cookies to keep your session active across devices. Session cookies expire when you close the browser; preference cookies persist to remember your login method and wallet choice between visits.
Wallet and Payment Data When you deposit via DANA, OVO or GoPay, we record the transaction reference and amount for account reconciliation. We do not store your full e-wallet credentials or PIN on our servers.
Account Security and Verification Login events are logged with device and IP data. If an unusual login is detected, we may prompt additional verification before granting access, protecting your account from unauthorised entry.
Data Retention and Deletion Active account data is retained while your account is open. After closure, we hold records for the minimum period required by applicable regulations, then delete or anonymise personal information.

Common Questions About Your Data on rsvip5

These are the questions we get most often about how personal data works on this platform. If your question is not covered here, reach us through live chat or email using the contact paths above.

We collect your name, contact details, device information and transaction records linked to the payment method you use — DANA, OVO or GoPay. We also collect session and login data to keep your account secure.

We share data only with payment processors like DANA, OVO and GoPay to complete transactions, and with any parties required under applicable law. We do not sell your personal data to advertisers or third-party marketers.

Send a data access request via live chat or email with your registered account details. We will verify your identity and provide a summary of personal data associated with your account.

Yes. After you close your account, you can request deletion of personal data not subject to regulatory retention. Contact our support team with your account details to start the process.

We use session cookies that expire when you close your browser, and preference cookies that remember your login and wallet settings between visits. You can manage cookie behaviour in your browser settings.

Yes. Whether you access the platform from Semarang or anywhere else in Indonesia, the same data handling practices apply. Access and eligibility depend on local law and permitted regions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.